Support

Comprehensive Knowledge Base:

Instantly access a wealth of resources with our easy-to-use knowledge base. Designed to empower you with quick answers and efficient problem-solving, our extensive repository is just a click away, 24/7. Whether you're looking for quick tips, detailed guides, or troubleshooting steps, find all the information you need to make the most out of RSVP Genie.

Dedicated Support Team:

Our support staff are always ready to assist you with any queries you may have. From setup questions to advanced event management inquiries, our team is here to ensure your experience with RSVP Genie is smooth and successful. Reach out via live chat, email, or phone—we're here to help every step of the way.

Our Promise:

At RSVP Genie, we are committed to your event's success. Our support extends beyond just solving problems—we provide proactive insights and advice to enhance your event planning process. Trust in our team to be responsive, knowledgeable, and attentive, with a deep understanding of the events industry and the challenges you face.

Contact Support:

Need immediate assistance? Click below to connect with our support team now.

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Website Disclaimer

Last Updated: 19 July 2024

The information provided by RSVPGenie ("we," "our," "us") on [www.rsvpgenie.co.za (the "Site") is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

1. External Links Disclaimer

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us.
We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

2. Professional Disclaimer

The Site cannot and does not contain professional advice. The event management information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of professional advice.
Content published on [www.rsvpgenie.com] is intended to be used and must be used for informational purposes only. It is very important to do your own analysis before making any decision based on your own personal circumstances. You should independently research and verify any information that you find on our Site and wish to rely upon.

3. Limitation of Liability

In no event shall RSVPGenie be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or the inability to use the Site or the Service.

4. "Use at Your Own Risk" Disclaimer

All information on the Site is provided "as is" without any guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
RSVPGenie will not be liable to you or anyone else for any decision made or action taken in reliance on the information given by the Site or for any consequential, special, or similar damages, even if advised of the possibility of such damages.

By using RSVPGenie, you acknowledge that you have read this disclaimer, understand it, and agree to be bound by it.

Terms and Conditions

Acceptance of terms
By subscribing to or using any packages and services offered by RSVP Genie (Pty) Ltd ("the Service"), you agree to be bound by these terms and conditions ("Terms"). If you do not accept these Terms, you are prohibited from using the Service.
Amendments to terms
RSVP Genie (Pty) Ltd reserves the right to amend these Terms at any time. Users will be notified of any changes and will have the option to terminate their use of the Service if they do not agree to the amended Terms.
Compliance with laws
- Users must ensure that their use of the Service complies with all local, national, and international laws, including but not limited to those related to data protection and privacy such as the Protection of Personal Information Act (POPIA).
- Users are responsible for obtaining consent from participants to collect, use, and store their data in accordance with relevant legislation
Data security and privacy
- RSVP Genie (Pty) Ltd commits to protecting the security and privacy of the user's data in accordance with our Privacy Policy and applicable laws.
- Users acknowledge that the Internet is not a secure environment and that the Service uses reasonable security measures to protect user data but cannot guarantee absolute security.
Disclaimer
By accessing and using the RSVP Genie website, you acknowledge and agree that the Service is provided "as is" and "as available" without any warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of the Service. Your use of the Service is at your own risk. RSVP Genie disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
Disclaimer of warranties
- Use at Your Own Risk: The use of our RSVP Genie software and any related services is at your own risk. The software is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.
- No Warranty of Error-Free Operation: We do not warrant that the software will be uninterrupted, timely, secure, or error-free. While we strive to maintain the performance and accuracy of our software, we cannot guarantee that it will always be free of bugs, inaccuracies, or other issues.
- No Guarantee of Accuracy: We make no warranties or representations about the accuracy or completeness of the content provided through the software.
- Third-Party Services: Our software may integrate with or allow access to third-party services. We make no warranties or representations about the reliability or performance of such third-party services. Your use of these services is at your own risk.
- Modifications and Updates: RSVP Genie reserves the right to modify, update, or discontinue the software at any time without notice. We do not warrant that any changes will be error-free or that defects will be corrected.
Fair use policy
Our fair use policy ensures that all clients can enjoy optimal performance and service quality. While our packages offer various "unlimited" features and generous allowances, we reserve the right to review and limit usage if it exceeds typical patterns, impacting the service quality for other users. We will work with you to find a suitable solution if your usage significantly exceeds standard operating levels.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa, without giving effect to any principles of conflicts of law.
Hosting and activation
- Hosting Commencement: Hosting services for a project begin upon activation of the package. The duration of hosting is specified within each package (e.g., 1 month for the Simple Event Package).
- Project Duration: Once activated, the project duration is limited to the hosting period specified in the package. Additional hosting can be purchased if needed.
- Package Activation: The activation of a package signifies the start of the project, during which all included features and services are available.
Indemnification
You agree to indemnify, defend, and hold harmless RSVP Genie and its affiliates from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of the software, your violation of these terms, or your violation of any third-party rights.
Intellectual property
All intellectual property rights in the Service, including software, documentation, and content provided, remain the property of RSVP Genie (Pty) Ltd or its licensors and are protected by copyright and intellectual property laws.
Intended use
The Service is intended for use by event managers and companies for the purpose of effectively communicating with people regarding events. The Service is not intended for cold-marketing purposes or unsolicited communication.
Limitation of liability
RSVP Genie (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
Package purchase and validity
- Purchasing Packages: Clients can purchase multiple packages upfront (e.g. 25 packages), which will remain in their tenant account for 12 months from the date of purchase.
- Package Activation: The hosting duration for each package begins only once the package is activated for a specific event. Activation starts the project duration, during which hosting services are provided.
- Validity Period: Each purchased package is valid for 12 months from the date of purchase. If not activated within this period, the package will expire and will not be eligible for a refund.
- Add-on features: Clients can purchase additional components and services to enhance active packages/projects.
- Coming soon features: RSVP Genie is continuously upgrading, with additional elements becoming available for inclusion in projects to enhance functionality and meet the evolving needs of your events. For more detailed information, please refer to the packages guide.
Payment processing disclaimer
RSVP Genie does not collect, store, or have access to your credit card or banking information. All payments for our licensing and related services are securely processed through PayFast, a trusted third-party payment gateway. When making a payment, users will be redirected to PayFast’s secure platform, where they will be required to enter their payment details to complete the transaction. We recommend reviewing PayFast's Privacy Policy for more information on how they manage and protect your payment data.
Payment terms
- Upfront Payment: All payments for packages, including additional services and components, are required upfront.
- Credit Card: A valid credit card is required for payment. We do not store your credit card information, so you will need to provide the details for each transaction.
- Invoice and Receipt: Upon payment, clients will receive a receipt for their records and an invoice within 72 hours.
- EFT Option: You can pay via EFT; however, the service only becomes available once your payment reflects in our bank account.
- Access: Access to packages is immediate upon receipt of successful payment.
Professional setup services
- ProSetup: Our expert team will handle the comprehensive setup of your RSVP website, integrating your provided content to ensure a quick and efficient event launch.
- ProSetupPLUS: Building upon ProSetup, this service includes ongoing project management and administrative support throughout the event lifecycle.
- Client Responsibility: Clients are responsible for providing all necessary artwork, form fields, and content for mailers.
Project duration and termination
- The project duration is limited to the hosting period specified in the package and commences when the project is activated. Additional hosting can be purchased.
- The project and all associated private information, including the guest database, will be deleted from our servers upon conclusion of the hosting period as outlined in the package purchased. If additional hosting was applied (maximum 12 months), the updated hosting end date can be found under Projects
- Users may request early termination; however, no refunds will be provided for the remaining period.
User conduct and content policy
- Users agree not to use the Service to send spam or otherwise send content that would violate these Terms.
- Users are prohibited from using the Service to harass, abuse, shame, exclude, or discriminate against individuals based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
- It is strictly prohibited to upload or distribute inappropriate content.
Zero Tolerance policy
RSVP Genie (Pty) Ltd maintains a zero-tolerance policy for the use of its Service in any manner that promotes or engages in harassment, abuse, defamation, discrimination, or harm against individuals or groups.

Click here to download a PDF of our terms and conditions

Introduction

At RSVP Genie (Pty) Ltd (“we,” “us,” or “RSVP Genie”), we take your privacy seriously and are committed to safeguarding the integrity of the data entrusted to us. This Data Protection and Privacy Policy is designed to guide you through how we protect your information, outline our responsibilities, and detail the measures in place to ensure data security while you use our services. Inside, you'll find:

Data We Collect: A breakdown of the information we gather from you as a user and the data you collect from participants and clients. Your Responsibilities: Guidelines for ensuring you have the necessary permissions for the data you manage. Our Commitments: Steps we take to safeguard your data and maintain its integrity. Transparency & Security: How we ensure your data is handled responsibly and in compliance with applicable laws.

This policy is designed to provide clarity and confidence while using RSVP Genie. We encourage you to review it carefully to understand our shared role in creating a secure and seamless event management experience.

1. What We Collect

In order to provide our services, we collect specific information from you as part of the RSVP Genie platform usage, which may include:

Personal details like your name, contact information, and company information for invoices. Event-related data, such as event details, participant responses, and guest lists, which may include personal information of your invitees (such as name, email, etc.) that you enter into the RSVP Genie system.

The type and extent of data collected are determined entirely by you, the user or event manager, when setting up the RSVP form. RSVP Genie only provides the platform for securely housing and managing that data.

2. What You Collect

As a user of RSVP Genie, you are responsible for the collection of data from your event participants and guests. You must ensure that you have obtained the appropriate permissions to collect, store, and process the personal data of your event attendees in accordance with relevant data protection laws, including but not limited to South Africa's Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), or any applicable data privacy laws in your jurisdiction. This may involve informing participants about the purpose for collecting their data, securing their consent, and ensuring their rights regarding the handling of their data.

3. Our Responsibility for Data Security

RSVP Genie is committed to the security of the data you provide when using our services. Below are the measures we take to ensure data security:

Hosting and Storage: All data is hosted on Microsoft Azure servers located in South Africa, ensuring compliance with local data residency laws. Database Encryption: Event data is securely stored in Azure SQL databases with encryption applied both at rest and in transit. Data Transmission Security: Data in transit is encrypted using TLS (Transport Layer Security) to prevent unauthorised access. SSL Certificates: All connections between users and registration forms are secured by SSL certificates, ensuring encrypted traffic throughout.

4. Data Usage

We use the information you provide to deliver our services, including processing event RSVPs, generating reports, sending notifications, and supporting the administration of your events. We may also use the data to improve our services, for customer support, and for billing purposes.

5. User's Responsibility for Permissions

As a user of RSVP Genie, it is your responsibility to:

Ensure that you have obtained consent from all individuals whose personal data you collect, store, or process through our system. Comply with applicable data protection regulations, including the provision of data access, correction, and deletion rights to your participants as required by law. Take appropriate actions to ensure that the data you collect and process through RSVP Genie is accurate, complete, and up to date.

6. Data Retention and Deletion

RSVP Genie retains personal data only as long as necessary to provide services to you, resolve disputes, or comply with legal obligations. Upon termination or expiration of your account, or upon your request, we will delete your personal data from our systems in accordance with our data retention policy. Event data, including participant information, will be deleted after the event concludes unless specified otherwise.

7. Data Sharing and Third-Party Services

RSVP Genie does not sell, rent, or distribute your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in delivering the services, such as payment processors, cloud hosting providers, and email distribution services. These third-party providers are bound by contractual obligations to maintain the confidentiality and security of your data.

We also integrate with third-party services that may be involved in your event management. By using these integrations, you acknowledge and agree that we are not responsible for the security or privacy practices of these third parties, and we recommend reviewing their privacy policies.

We do not process payment data directly. All payment transactions are securely handled via our third-party payment processor, PayFast.

8. User Rights Regarding Their Data

You, as the user of RSVP Genie, have the right to access, correct, or request the deletion of your personal data. If you have any concerns regarding the data we hold or require assistance in accessing, correcting, or deleting any personal information stored in our system, please contact us.

9. Changes to This Policy

We may update this Data Protection and Privacy Policy from time to time. We will notify users of any significant changes, and the updated policy will be posted on our website. By continuing to use the service, you consent to the updated policy.

10. Contact Us

If you have any questions or concerns regarding our Data Protection and Privacy Policy or need assistance with data access or deletion requests, please contact us at:

RSVP Genie (Pty) Ltd

Email: jaco@rsvpgenie.co.za

Click here to download a PDF of our privacy policy